Shipping Locations

Jeunesse Skin Health currently ships products exclusively within Australia. We aim to provide our customers with prompt and reliable shipping services, ensuring that your skincare essentials reach you in perfect condition.

 

Shipping Methods and Costs

We offer the following shipping options:

 

1. Standard Shipping:

   - Cost: $9.95

   - Delivery Time: 3-7 business days

 

2. Express Shipping:

   - Cost: $12.95

   - Delivery Time: 1-3 business days

 

Order Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. 

 

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery on the courier's website.

 

Delivery Conditions

Deliveries are made during business hours, Monday to Friday. Please ensure that someone is available at the delivery address to receive the package. If no one is available, a notification card will be left with instructions on how to arrange a redelivery or where to collect your package.

 

Shipping Delays

While we strive to deliver your order within the estimated timeframes, delays may occasionally occur due to factors beyond our control (e.g., extreme weather conditions, public holidays). If you experience a significant delay, please contact our customer service team for assistance.

 

Incorrect Shipping Information

Jeunesse Skin Health is not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping information before finalising your order. If you notice an error after placing your order, please contact us immediately.

 

Contact Us

For any shipping-related inquiries or assistance, please contact our customer service team at jskinhealth@outlook.com or call us at 02 4952 5149 during business hours.

 

Thank you for choosing Jeunesse Skin Health! We look forward to serving you. 😊